Effective: 2026

Hobbs Displays supplies commercial-grade display fixtures, including glass display cabinets and shelving systems, many of which are flat-packed, heavy, fragile, or custom-allocated. Please read this policy carefully before placing an order.

By purchasing from HobbsDisplays.com.au, you agree to the terms below.

1. Change of Mind

1.1 No Change-of-Mind Returns

 We do not accept returns or refunds for change-of-mind purchases.

This includes, but is not limited to:

  • Incorrect size selection

  • Incorrect colour or finish selection

  • Incorrect quantity ordered

  • Orders no longer required

  • Orders placed without prior physical inspection

Due to the nature of our products (commercial-grade, flat-packed, fragile, and often stock-allocated or custom-sized), all sales are final once dispatched.

2. Non-Returnable Items

The following are strictly non-returnable and non-refundable:

  • Custom-size or made-to-order products

  • Products manufactured or allocated to customer specifications

  • Delivery, freight, tailgate, and assembly fees

  • Products that have been assembled, partially assembled, or attempted to be assembled

  • Products damaged due to incorrect handling, storage, or assembly

  • Orders placed online without prior physical inspection

3. Freight Damage & Transit Claims

3.1 Inspection on Delivery

All goods must be inspected as soon as practicable upon delivery.

If visible damage is present:

  • Note the damage on the delivery docket before signing, and

  • Take clear photos of the crate, external packaging, and damaged item(s)

3.2 Claim Timeframe

All freight damage or transit-related claims must be reported within 7 calendar days of delivery.

Claims reported outside this 7-day period will not be accepted, as freight insurers do not cover delayed notifications beyond this timeframe.

3.3 Evidence Required

To lodge a freight damage claim, customers must provide:

  • Clear photos of the external packaging or crate

  • Clear photos of internal damage

  • Proof of delivery date

Failure to provide sufficient evidence may result in the claim being declined.

3.4 Condition of Goods

Goods must remain in their original packaging until inspection is completed.
Claims may be rejected if:

  • Packaging has been discarded before inspection, or

  • Damage is consistent with handling, storage, or assembly after delivery

4. Assembly Responsibility

Unless assembly services are purchased from Hobbs Displays:

  • All products are supplied flat-packed

  • Assembly is the buyer’s responsibility

  • Incorrect assembly, forced installation, or failure to follow instructions is not considered a product defect

Damage caused during or after assembly is not covered under warranty or refund policy.

5. Warranty

5.1 Warranty Period

Hobbs Displays provides a 12-month structural warranty from the date of delivery.

5.2 What Is Covered

The warranty covers:

  • Manufacturing defects

  • Structural faults under normal commercial use

5.3 What Is Not Covered

The warranty does not cover:

  • Glass breakage after delivery

  • Wear and tear

  • Cosmetic imperfections that do not affect function

  • Damage caused by misuse, impact, or incorrect assembly

  • Electrical issues caused by incorrect installation or modification

Warranty claims must be assessed and approved by Hobbs Displays before any remedy is offered.

6. Refunds (If Applicable)

Refunds are issued only where Hobbs Displays determines that:

  • The product is faulty due to a manufacturing defect, and

  • Repair or replacement is not viable

Approved refunds are processed within 7 business days after confirmation of eligibility.

Refunds:

  • Are issued to the original payment method

  • Exclude payment card surcharges, transaction fees, currency conversion fees, and bank or merchant service fees. These fees are charged directly by payment providers, are not received by Hobbs Displays, and are therefore non-refundable.

  • Do not include delivery, freight, or assembly charges

Refund processing time does not include bank or payment provider settlement delays.

Refund Procedure – Internet Banking Transfer Payments

Where payment has been made via internet banking transfer (direct deposit), the following process applies:

1. Cancellation Confirmation

The order must first be formally cancelled in writing. Cancellation confirmation will be issued once approved.

2. Customer to Initiate Bank Recall

As the payment was made by bank transfer, the customer must contact their financial institution and request a formal funds recall or refund request.

This ensures the request is recorded within the interbank system.

3. Bank-to-Bank Communication

The customer’s bank will liaise directly with our bank through the appropriate banking channel. This is the only recognised method for reversing direct transfer payments.

4. Merchant Confirmation

Upon receiving the request from our bank, we will review and confirm the cancellation and authorise the return of funds where applicable.

5. Processing Timeframe

Refund timeframes are subject to banking processes and interbank clearance procedures. We do not control bank processing times.

Important

  • We do not process direct manual refunds outside of the banking system.

  • Refunds must be returned to the originating account only.

  • This procedure is in place for compliance, fraud prevention, and transaction traceability.

This ensures the process remains secure, transparent, and properly documented for all parties.

7. Commercial Delivery Conditions

Standard delivery includes:

  • Tailgate service only

  • Kerbside or ground-level delivery

Delivery does not include:

  • Stair carry

  • Inside placement

  • Unpacking or removal of packaging

Missed deliveries or access issues may result in additional re-delivery charges.

8. Contact

For approved warranty or freight damage claims only, contact:
support@hobbsdisplays.com.au

Please include your order number and supporting evidence.

Interstate Orders – Terms & Conditions

 

Hobbs Displays ships commercial-grade products Australia-wide. Interstate orders are subject to the following conditions.

1. Scope

These terms apply to all orders delivered outside Western Australia, including metro and regional interstate locations.

2. Freight Method

  • All interstate orders are shipped via commercial freight carriers

  • Delivery is kerbside / ground-level only with tailgate service included (where accessible)

  • Freight carriers do not provide stair carry, inside placement, unpacking, or packaging removal

Any additional services requested are subject to separate charges.

3. Delivery Timeframes

Estimated delivery timeframes are provided as a guide only and are dependent on:

  • Carrier schedules

  • Destination

  • Access conditions

  • Peak freight periods

Hobbs Displays is not liable for delays caused by freight carriers, weather, industrial action, or events outside our control.

4. Inspection & Damage Claims (Critical)

All interstate customers must inspect goods upon delivery.

Freight damage claims:

  • Must be reported within 7 calendar days of delivery

  • Must include clear photos of the crate/packaging and the damaged item(s)

  • Must include proof of delivery date

Claims reported outside this timeframe will not be accepted.

5. Risk Transfer

Risk passes to the customer once goods are dispatched from our warehouse.

Freight insurance is included; however, claims are assessed strictly in accordance with carrier and insurer requirements.

6. Assembly Responsibility

All products are supplied flat-packed unless assembly has been purchased.

For interstate orders:

  • Assembly is the customer’s responsibility

  • Incorrect assembly or handling is not considered a product fault

  • Damage occurring after delivery is not covered under warranty or refund policy

7. Returns & Refunds

Interstate orders are subject to Hobbs Displays’ Return & Refund Policy.

Change-of-mind returns are not accepted for interstate orders, including incorrect size, finish, quantity, or orders placed without prior physical inspection.

8. Access & Re-Delivery

Customers are responsible for ensuring:

  • Clear and suitable access for delivery vehicles

  • Availability to receive goods

Failed or missed deliveries may result in additional re-delivery or storage charges.

Customised Orders – Terms & Conditions

 

Customised orders are manufactured, configured, or allocated specifically to customer requirements. By placing a customised order with Hobbs Displays, you agree to the following terms.

1. What Is a Customised Order

A customised order includes, but is not limited to:

  • Custom widths, heights, or depths

  • Custom configurations or layouts

  • Special finishes or colour variations

  • Custom mirror or glass specifications

  • Lighting upgrades or non-standard configurations

  • Any product allocated or modified specifically to a customer request

2. Non-Refundable & Non-Returnable

All customised orders are final.

Once confirmed:

  • Customised orders cannot be cancelled

  • Deposits are non-refundable

  • Change-of-mind returns are not accepted

  • Products cannot be exchanged for alternate sizes, finishes, or models

This applies regardless of whether the order has entered production or has been allocated from inbound stock.

3. Confirmation Responsibility

Customers are responsible for confirming:

  • Dimensions

  • Specifications

  • Finishes

  • Quantities

  • Site suitability

Hobbs Displays is not responsible for errors resulting from incorrect information provided by the customer.

4. Production & Lead Times

Estimated production and delivery timeframes are provided as a guide only.

Delays caused by manufacturing schedules, freight, supplier availability, or factors outside our control do not constitute grounds for cancellation or refund.

5. Freight & Damage Claims

Customised orders are shipped under standard commercial freight conditions.

All freight damage claims:

  • Must be reported within 7 calendar days of delivery

  • Must include clear photos of packaging/crate and damaged items

Claims reported outside this timeframe will not be accepted.

6. Assembly Responsibility

Unless assembly services are purchased:

  • All customised products are supplied flat-packed

  • Assembly is the customer’s responsibility

Damage caused by incorrect handling, storage, or assembly is not covered under warranty or refund policy.

7. Warranty

Customised products are covered by Hobbs Displays’ 12-month structural warranty against manufacturing defects only.

Warranty does not cover:

  • Incorrect specification selection

  • Glass breakage after delivery

  • Damage caused by handling, assembly, or site conditions

Non-Refundable Items & Situations

  1. Change-of-Mind Purchases
    We do not provide refunds for change of mind, including incorrect size, colour/finish, quantity, or “no longer required”.

  2. Custom / Made-to-Order / Custom-Allocated Products
    Any product that is custom-sized, made-to-order, or allocated specifically to your order (including custom configurations) is not refundable.

  3. Freight, Delivery & Handling Charges
    All delivery-related charges are non-refundable, including freight, tailgate service, re-delivery fees, and any handling charges.

  4. Assembly & On-Site Service Fees
    Assembly, site attendance, and any installation-related labour charges are non-refundable once booked or completed.

  5. Products That Have Been Assembled or Assembly Attempted
    Items that have been assembled, partially assembled, or had assembly attempted are not refundable. This includes products with missing packaging, missing parts due to handling, or items that are no longer in “as supplied” condition.

  6. Damage Reported Outside the Claim Timeframe
    Freight damage must be reported within 7 calendar days of delivery with supporting photos of the packaging/crate and the damaged item(s). Claims outside this timeframe are not refundable.

  7. Damage Caused After Delivery
    Damage caused by handling, storage, moving, incorrect assembly, impact, misuse, modifications, or third-party work after delivery is not refundable.

  8. Third-Party Purchases
    We cannot provide refunds for items not purchased directly from HobbsDisplays.com.au.

If you are unsure whether your order falls under any category above, please contact us before purchasing.

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