Warranty policy
Hobbs Displays supplies commercial-grade display fixtures for retail, commercial and institutional environments. This policy outlines what is covered, what is excluded, and how claims are assessed.
Measured from the date of delivery, and applying only to manufacturing defects under normal and intended commercial use.
Approved remedies may include repair, replacement of parts, or replacement of the product — at Hobbs Displays' discretion.
Freight damage is not a warranty issue
Freight or transit damage is handled separately from warranty. To be eligible, all freight-related damage must be reported:
Report freight damage within 7 days of delivery. Damage reported outside this window is not covered under warranty, return or refund policies.
Include clear photos of the external packaging/crate and the damaged item(s) so the freight insurance process can proceed.
Assembly responsibility
All products are supplied flat-packed. Where delivery and assembly are required, Hobbs Displays can connect you with an independent contractor — the delivery and assembly service fee is paid by the customer directly to that contractor, not to Hobbs Displays.
This keeps two responsibilities clearly separate:
Where a customer assembles the product themselves, damage caused by incorrect handling, storage or assembly is not covered under warranty.
How a claim is handled
Email your claim with your order number or proof of purchase, a clear description of the issue, and supporting photos and/or videos.
We may request additional information, inspection of the product or affected components, and determine whether the issue qualifies as a warranty matter.
Approved claims are resolved by repair, replacement of parts, or replacement of the product. Refunds only where repair or replacement is not viable, at our discretion.
Delivery, removal, reinstallation and assembly costs are not covered under warranty.
Manufacturer warranties
Some components may carry a separate manufacturer's warranty. Where applicable, those warranties apply only to the specific component and do not extend or override Hobbs Displays' warranty terms.
Relationship to other policies
This policy operates in conjunction with:
Submitting a warranty claim
All warranty claims must be submitted via email and include your order number and supporting evidence.
Hobbs Displays · Malaga WA · All prices exclude GST