Product Warranty

At HobbsDisplays.com.au, we stand behind the quality and craftsmanship of our products. We offer 1 Year warranties on eligible items to provide you with peace of mind regarding the performance and durability of your purchase. Please read the following Product Warranty carefully to understand your rights and responsibilities.

1. Warranty Coverage

1.1 Duration:
The duration of the warranty coverage varies depending on the product. The specific warranty period for each eligible item is stated on the product page or in the product documentation. Please refer to this information to determine the length of coverage.

1.2 Scope:
The warranty covers manufacturing defects, faulty workmanship, or materials that affect the normal functioning or performance of the product. This includes defects in design, construction, or components that occur during normal use in accordance with the product’s intended purpose.

2. Warranty Claim Process

2.1 Contacting Customer Service:
If you believe your product is eligible for warranty coverage, please contact our customer service department promptly. You can reach us by email at hobbsdisplays@gmail.com or by calling our dedicated warranty hotline. Provide us with the following details:

– Order number or proof of purchase.
– Detailed description of the issue or defect.
– Clear and relevant photographs or videos showing the defect, if applicable.

2.2 Evaluation and Resolution:
Our customer service team will assess your warranty claim and guide you through the process. In some cases, we may require additional information, such as proof of the defect or a return of the product for inspection. We will provide instructions on how to proceed based on the specific circumstances.

2.3 Repair, Replacement, or Refund:
If the defect is determined to be covered under warranty, we will, at our discretion, either repair, replace, or refund the affected product. The chosen resolution method will depend on the nature of the defect, product availability, and other relevant factors.

3. Exclusions and Limitations

3.1 Exclusions:
The warranty does not cover damage or defects resulting from:

– Improper installation, handling, or use of the product.
– Failure to follow the provided instructions, guidelines, or warnings.
– Normal wear and tear, including scratches, dents, or cosmetic damage.
– Accidental damage, misuse, abuse, or neglect.
– Unauthorized modifications, repairs, or alterations.
– Acts of nature, such as fire, flood, or lightning.

3.2 Limitations:
Our liability under the warranty is limited to the repair, replacement, or refund of the product, as determined by us. We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use the product, even if we have been advised of the possibility of such damages.

4. Manufacturer’s Warranty

In some cases, our products may come with an additional manufacturer’s warranty that extends beyond the coverage provided by HobbsDisplays.com.au. If applicable, the details of the manufacturer’s warranty will be included in the product documentation. Please review the terms and conditions of the manufacturer’s warranty for specific coverage and claim procedures.

5. Contact Us

If you have any questions or concerns regarding our Product Warranty, please contact our customer service team at hobbsdisplays@gmail.com or call our dedicated warranty hotline. We are here to assist you and ensure your satisfaction with our products.