Return Policy
Thank you for shopping at HobbsDisplays.com.au. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a return policy to ensure your convenience and peace of mind. Please read the following Return Policy carefully.
1. Eligibility for Returns
1.1 Products:
We accept returns for most products purchased directly from HobbsDisplays.com.au. However, certain products may be non-returnable or subject to specific return conditions due to their nature (e.g., customized or personalized items). Please refer to the product description or contact our customer service for more information on the eligibility of a specific product for return.
1.2 Condition:
To be eligible for a return, the product must be in its original condition, unused, undamaged, and with all original packaging, tags, and labels intact.
2. Return Process
2.1 Initiating a Return:
To initiate a return, please contact our customer service within 30 days from the date of delivery. You can reach us via email at hobbsdisplays@gmail.com or by calling our customer service hotline. Please provide your order number, details of the item(s) you wish to return, and the reason for the return.
2.2 Return Authorization:
Once we receive your return request, our customer service team will assess your request and provide you with a return authorization, if eligible. This authorization will include instructions on how to return the product, including the return address and any additional requirements or guidelines.
2.3 Return Shipping:
You will be responsible for shipping the product back to us. We recommend using a trackable shipping method to ensure that the returned item reaches us safely. Please note that the cost of return shipping will be your responsibility unless the return is due to a product defect or an error on our part.
3. Refunds
3.1 Refund Method:
Upon receiving the returned product and verifying its eligibility, we will process your refund. The refund will be issued using the original payment method used for the purchase, unless otherwise agreed upon.
3.2 Refund Timing:
We strive to process refunds promptly. However, please allow up to 7 business days for the refund to be processed and for the funds to appear in your account. The exact timing of the refund may vary depending on your payment provider.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer service immediately. We will arrange for a return or provide assistance to resolve the issue promptly. Please note that photographic evidence of the damage or defect may be required for verification purposes.
6. Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons, which includes and not limit to the below.
- If You Change Your Mind.
- The Delivery Fee & The Assembly Fee
- For All Goods Manufactured To Your Specifications Customized Orders
- For All Orders Placed Online Without Physical Inspection In Advance. Please check the product description or contact our customer service for further information on the return eligibility of specific items.
7. Changes to the Return Policy
We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. It is your responsibility to review this Return Policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about our Return Policy, please contact us at hobbsdisplays@gmail.com or call our customer service hotline. We will be happy to assist you.
What is not refundable
We understand that customer satisfaction is important, but there are certain products for which we cannot offer refunds due to their nature or specific conditions. Please carefully review the following list of non-refundable items before making a purchase from HobbsDisplays.com.au:
1. Customized or Personalized Items:
Products that have been customized or personalized specifically for you, such as items with custom engravings, artwork, or any other personalized modifications, are non-refundable.
2. Clearance or Sale Items:
Clearance or sale items are sold as-is and are non-refundable. These items are typically offered at a discounted price due to being discontinued, overstocked, or having slight imperfections. Please consider this before purchasing clearance or sale items.
3. Gift Cards or Vouchers:
Gift cards or vouchers purchased from HobbsDisplays.com.au are non-refundable and cannot be exchanged for cash.
4. Digital Products:
Digital products, including downloadable files, software, or online access codes, are non-refundable once they have been delivered or accessed.
5. Consumable or Perishable Goods:
Items that are classified as consumable or perishable goods, such as food, beverages, or any product with an expiration date, are non-refundable for safety and hygiene reasons.
6. Used or Damaged Items:
Items that have been used, damaged, or are not in their original condition, including missing packaging, tags, or labels, are non-refundable unless they are defective or damaged upon arrival.
7. Items Not Purchased from HobbsDisplays.com.au:
We cannot provide refunds for items that were not directly purchased from HobbsDisplays.com.au. If you have purchased a product from a third-party seller or retailer, please refer to their return policy for assistance.
Please note that this list is not exhaustive, and there may be other specific items or circumstances where refunds are not available. It is important to review the product description, terms, and conditions associated with each item before making a purchase.
If you have any questions or concerns regarding our refund policy or the eligibility of a specific item, please contact our customer service team for further clarification.