Return & refund policy
We want you to be completely satisfied with your purchase. This policy explains when a return is possible, how the process works, and which items cannot be returned or refunded.
To be eligible, the product must be in its original condition — unused, undamaged, and with all original packaging, tags and labels intact.
Three steps to return an item
Contact us within 30 days of delivery with your order number, the item(s) you wish to return, and the reason for the return.
If eligible, we issue a return authorisation with the return address and any additional instructions or guidelines.
You arrange return shipping — a trackable method is recommended. Return shipping is at your cost unless the return is due to a defect or an error on our part.
How refunds are processed
Once we receive the returned product and verify its eligibility, we process your refund to the original payment method used for the purchase.
Refunds cover the cost of the product only. Original delivery and freight charges are non-refundable, and return shipping costs are the customer's responsibility unless the return is due to a defect or our error.
Please allow a reasonable processing period for the refund to appear, depending on your payment provider or bank.
Damaged or faulty on arrival
If your item arrives damaged or faulty, contact us promptly so we can make it right. Freight or transit damage must be reported within 7 days of delivery with clear photos of the packaging and the affected item(s).
Depending on the situation and stock availability, we may offer a repair, a replacement part, a replacement product, or a refund — assessed on a case-by-case basis.
Items that cannot be returned or refunded
Nothing in this policy limits your rights under the Australian Consumer Law, which apply in addition to these terms.
Cancelling an order
Orders can be cancelled before dispatch. Once an order has been dispatched, it is treated as a return and the return process above applies. Custom and made-to-order products cannot be cancelled once production has begun.
Made-to-order & custom
Because custom and made-to-order products are built to your specifications, they are non-returnable and non-refundable except where faulty. Please review all specifications carefully before confirming your order.
Related policies
This policy operates in conjunction with:
Start a return or ask a question
Contact us with your order number and we'll guide you through the return, exchange or refund process.
Hobbs Displays · Malaga WA · All prices exclude GST