Freight

At HobbsDisplays.com.au, we strive to provide reliable and efficient shipping services to deliver your orders in a timely manner. Please review the following information regarding our freight policies and procedures.

1. Shipping Methods

1.1 Carrier Selection:
We work with reputable shipping carriers to ensure the safe and prompt delivery of your orders. The carrier used for your shipment will depend on various factors, including the destination, package size, weight, and shipping option selected at checkout.

1.2 Tracking:
For most shipments, we provide tracking information that allows you to monitor the progress of your delivery. You will receive the tracking number via email once your order has been shipped. You can use this tracking number on the carrier’s website to track your package’s status.

2. Shipping Rates

2.1 Calculation:
Shipping rates are calculated based on several factors, including the destination, package weight, dimensions, and the selected shipping method. Please contact us for the details.

2.2 Free Shipping:
We may offer free shipping on eligible orders, subject to specific terms and conditions. Details about eligibility for free shipping will be clearly communicated on our website or during promotional campaigns.

3. Delivery Time

3.1 Processing Time:
We strive to process and dispatch orders as quickly as possible. Order processing times may vary depending on the product availability and complexity of the order. Please refer to the specific product page or contact our customer service team for estimated processing times.

3.2 Transit Time:
The transit time for your shipment depends on the destination, shipping method, and carrier. Once your order has been dispatched, the estimated transit time will be provided to you along with the tracking information. Please note that transit times are approximate and may be subject to unforeseen delays caused by the carrier or external factors beyond our control.

4. International Shipping

4.1 Availability:
We offer international shipping to select destinations. However, please note that certain products or restrictions may apply based on the destination country’s customs regulations and import laws. It is your responsibility to be aware of and comply with any applicable customs duties, taxes, or import fees.

4.2 Additional Charges:
International shipments may be subject to additional charges, such as customs duties, taxes, or brokerage fees. These charges are the responsibility of the recipient and are not included in the shipping charges paid at the time of checkout.

5. Shipping Address

5.1 Accuracy:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or insufficient address information.

5.2 Changes:
If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. We will make every effort to accommodate your request, but please note that changes to the shipping address may delay the delivery of your order.

6. Contact Us

If you have any questions or require further assistance regarding our freight services, please contact our customer service team at hobbsdisplays@gmail.com. We are here to help and ensure a smooth shipping experience for your orders.

Please Note:

The freight price provided by our ‘Shipping Calculator’ is an estimate only. Extra freight charges may apply, especially for bulky goods or deliveries to remote areas. We will contact you prior to shipping your order if additional charges apply.
For very small packages, we may be able to lower shipping costs. Please contact us to confirm.
We are unable to deliver goods to a PO Box address.
Some locations and postcodes may be outside the area serviced by our regular carriers, even if they are not classified as remote areas. In such cases, an extra charge will need to be added to the shipping cost provided by our ‘Shipping Calculator.’ We will contact you if this applies to your order.
Deliveries to a non-business or residential address may incur additional charges. Please contact us to obtain a freight estimate if you require delivery to a home or private address.
Shipments weighing over 25kg may require a forklift for unloading. If a forklift is not available, extra charges will apply for hand or tailgate unloads. Please contact us to obtain a freight estimate in such cases.
Extra charges will apply for deliveries on weekends, public holidays, or outside usual business hours. Please contact us to obtain a freight estimate if you require delivery during non-business hours.
Most carriers will charge a redelivery fee if the initial delivery attempt was unsuccessful due to no one being on site. Any such charges will be passed on to the customer.
If you have instructed us to leave your order at an unattended address, we or the carrier will not be held responsible if the goods go missing.
For international orders, please contact us for a freight estimate.
If we have provided you with an estimated delivery date, please be aware that it can change due to unforeseen circumstances, and we will not accept responsibility for late deliveries.
In the event of goods being lost in transit, we cannot offer a replacement until the courier company confirms that the goods are lost. This confirmation process can take up to one month.

If you have any further questions or require additional information regarding our shipping policies, please don’t hesitate to contact us.